PRIVACY POLICY

Last updated: 22 November 2025

INTRODUCTION

Q21 Pty Ltd (ABN: 61-654-682-130) trading as Robotools ("we", "us", "our", or "Robotools"), operates the website robotools.com.au (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or engage with our services.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Website, you consent to the collection and use of information in accordance with this Privacy Policy. We provide collection notices where required at or before the time we collect your personal information, in accordance with APP 5.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following types of personal information from you:

Contact Information: Email address, first name, last name, phone number
Location Information: Address, city, state, province, ZIP/postal code, country
Business Information: Company name, website URL, job title
Communication Information: Any information you provide when you contact us through forms, email, or phone

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing activity, such as:

Usage Data: Pages visited, time spent on pages, links clicked, referring website
Device Information: IP address, browser type and version, operating system, device type
Location Data: General geographic location (e.g., country or region) based on IP address (city/country level)

1.3 Information from Third Parties

We may receive information about you from third parties such as:

Business partners or manufacturers you've engaged with
Publicly available sources (e.g., company websites, LinkedIn)
Professional networking platforms

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

2.1 Business Operations

To respond to your inquiries and partnership requests
To evaluate potential business partnerships and collaborations
To provide information about our services and partnership opportunities
To communicate with you regarding products, services, and business matters
To process and fulfill business transactions

2.2 Website Improvement

To analyse how our Website is used and improve user experience
To understand visitor behaviour and preferences
To optimise our Website content and functionality

2.3 Marketing & Communications

To send you updates about Robotools, our partners, and relevant industry information (with your consent)
To display targeted advertisements through Google remarketing services
To keep you informed about partnership opportunities and events (e.g., IREX, trade shows)

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

2.4 Legal & Compliance

To comply with applicable laws, regulations, and legal processes
To protect our rights, privacy, safety, or property
To enforce our Terms of Use and other agreements

3. COOKIES AND TRACKING TECHNOLOGIES

3.1 Google Analytics

We use Google Analytics to analyse Website traffic and user behaviour. Google Analytics uses cookies to collect information such as:

Pages you visit on our Website
Time spent on each page
How you arrived at our Website
Your general geographic location

This information helps us understand how visitors use our Website and improve our services. Google Analytics collects aggregated statistical data about how visitors use our Website. While Google Analytics does not provide us with information that can directly identify you, Google may associate this data with other information they hold.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.2 Google Remarketing

We use Google remarketing services to display advertisements to Website visitors as they browse other websites. These ads are based on your previous visits to our Website.

Google uses cookies to serve ads based on your prior interaction with our Website. You can opt out of Google's use of cookies by visiting Google's Ads Settings.

3.3 Invisible reCAPTCHA

We use Google's Invisible reCAPTCHA service to protect our Website from spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis.

Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

3.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to:

Block all cookies
Accept only certain cookies
Delete cookies after each browsing session

Note that blocking or deleting cookies may affect your ability to use certain features of our Website.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share information with our service providers and business partners as described in this policy, but only for the following circumstances:

4.1 With Business Partners

We may share your information with robotics manufacturers and business partners when:

You have requested information about their products or services
You have expressed interest in a partnership opportunity
It is necessary to evaluate or execute a business relationship
You have provided explicit consent

4.2 With Service Providers

We may share your information with third-party service providers who assist us with:

Website hosting and maintenance
Email communications and marketing
Analytics and data analysis
Customer relationship management
Payment processing (when applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or if we believe such action is necessary to:

Comply with legal obligations, court orders, or government requests
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the safety of our users or the public

4.4 Business Transfers

If Robotools is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Access controls and authentication requirements
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we collected it
Legal and regulatory requirements
Legitimate business needs

When we no longer need your information, we will securely delete or anonymize it.

7. YOUR RIGHTS AND CHOICES

Under Australian privacy law, you have the following rights regarding your personal information:

7.1 Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information, subject to certain exceptions under law.

7.2 Correction

If you believe any information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it.

7.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., if we need to retain it for legal or business purposes).

7.4 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us at info@robotools.com.au
Visiting robotools.com.au/contact

Please note that even if you opt out of marketing communications, we may still send you transactional or relationship messages (e.g., responses to your inquiries, partnership discussions).

7.5 Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@robotools.com.au. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and stored on servers located outside of Australia, including:

United States (for Google Analytics, Google Workspace, and website hosting services)
Other countries where our service providers operate

Where your personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipients comply with privacy obligations consistent with the APPs.

9. CHILDREN'S PRIVACY

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@robotools.com.au and we will delete such information.

10. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites (e.g., manufacturer websites, industry resources, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our Website with a new "Last Updated" date
Sending you an email notification (if you have provided your email address)

Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Robotools (Q21 Pty Ltd)

By Email: info@robotools.com.au

By Website: robotools.com.au/contact

By Mail: Robotools, PO Box 66, Como, WA 6952, Australia

ABN: 61 654 682 130

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. GOVERNING LAW

This Privacy Policy is governed by the laws of Australia, and specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Western Australia, Australia.