General Terms and Conditions

Update: 24 November 2025

Q21 Pty Ltd (ABN: 61-654-682-130), trading as Robotools, is a registered business operating under the laws of Western Australia, Australia. The terms Company and Business (with capital B and C) throughout this website refer to Robotools (Q21 Pty Ltd).

1. Information on this Website and Limitation of Liability

This website is provided for general information purposes only and should not be relied upon as the sole basis for any commercial decisions. Robotools makes reasonable efforts to ensure the information on this website is current and accurate; however, it does not warrant the accuracy, completeness, or suitability of the information at all times. Content may be updated or changed without notice.

Limitation of Liability: To the extent permitted by law, Robotools accepts no liability for any loss or damage (including indirect or consequential loss) arising from the reliance on or use of information provided on this website. Any commercial commitments or decisions must be confirmed through a separate formal written agreement with the Company.

2. Intellectual Property and Website Content

Unless otherwise indicated, all copyrights, trademarks, design rights, and other intellectual property in this website — including content, design, and code — are owned by Robotools (Q21 Pty Ltd). You are granted a non-exclusive, non-transferable, limited licence to view and browse the website for personal or internal business purposes only.

Download of data is limited to content explicitly marked with a “Download” or similar icon. Copyright and all other Robotools Terms and Conditions apply to any downloaded content.

3. Linking

You may link to this website or its social media pages without written permission, provided the link is not misleading or deceptive and does not imply endorsement or affiliation. Robotools reserves the right to request the immediate removal of any link at its discretion.

4. Copyright

The content on this website is protected under the Copyright Act 1968 (Cth). Unless otherwise stated, copyright in all material is owned by Robotools (Q21 Pty Ltd). Further details are available on our dedicated Copyright page.

5. Privacy

Our policies regarding the collection, use, and disclosure of personal information are set out in our Privacy Policy.

6. Products & Services

Robotools provides engineering and product supply services within the robotics industry, including the supply of hardware and software to the Australian market from international and local partners. “Products and Services” refers to all physical and non-physical offerings provided by or through Robotools. All Products and Services are supplied in accordance with the Australian Consumer Law (ACL).

7. Payment

This website does not offer, accept, or process any financial transactions in any format (including fiat or cryptocurrencies). All financial transactions and payment terms are governed solely by separate, formal commercial agreements.

8. Postage and Delivery

Robotools may coordinate or arrange physical delivery services, including import logistics, storage, and distribution. To the extent permitted by law, Robotools accepts no liability for delays, damage, or loss caused by third-party logistics providers after goods have left the nominated dispatch location, as detailed in the final commercial agreement.